Repair & Reship Instruction

 

📦 Drop-Off & Repair Instructions

Please include a simple note with your drop-off: More detail helps! For example, write "Buzzing Z-axis" instead of "Bad Z." Include your phone number so we can match the unit to your request.

Tech Discovery:

If we discover unavoidable additional repairs (e.g., faulty motherboard found during LCD replacement), we may proceed at our discretion or contact you for major changes.

Supplies & Parts:

We may use a small amount of filament/resin or replace minor parts (under $20 value) without asking. Anything above this threshold will require your approval.

Labor Time:

If repairs require more than 1 hour beyond the initial estimate, we will pause and request your approval before continuing.

🔒 Service Coverage & Limitations

  • 30-Day Warranty: Covers the same issue serviced. Excludes user errors such as firmware flashes, hardware mods, or misuse.
  • Repair Cost Limits: We may decline repairs if the cost exceeds 50% of the unit's current market value.

🚚 Shipping-Only Customers

Send only the bare unit or defective part. Keep your build plate, UV lid, and all accessories. Smaller shipments reduce damage risks like:

  • Resin spills
  • Carbon powder leaks
  • Scratches and dents

Returned units will also be bare units only — no accessories, plates, or lids.

Shipment Must Include:
  • A note labeled "Repair & Reship"
  • Clear description of the issue
  • One note outside and one inside the package
📍 Drop-Off / Shipping Address:
2911 S Sammy Davis Jr Dr #135,
Las Vegas, NV 89109
Important: Disclose all issues up front. Undisclosed issues may not be serviced or could result in an updated quote.

🔎 Additional Notes

  • Resin printers: return only the base, U-frame, and print head. [Example]
  • FDM units: no PEI sheet or accessories. [Example]
  • No cosmetic repairs (e.g., cured resin, dirty plates).

⚠️ Non-Warranty Service Fees

For non-covered repairs:

  • Labor fees quoted per issue (e.g., blobs, resin leaks, poor adhesion)
  • Prepaid return label required for unapproved returns
📥 Download PDF Instructions

Questions? Contact our support team for help.