Repair & Reship Instruction

 

📦 Repair & Reship Instructions

Please ship ONLY the bare unit or defective part. Do NOT include any accessories or loose parts. Keep your original build plate, UV lid, and all removable components.

Minimizing the shipment size helps reduce weight and lowers the risk of damage, such as:

  • Resin spills
  • Carbon powder leaks
  • Scratches and dents

After servicing, we will return a bare unit only with zero accessories, parts, or tools (e.g., no UV lid, no build plate).

Ensure your shipment includes:
  • A note labeled "Repair & Reship"
  • A brief issue description (e.g., bad LCD, faulty motherboard, buzzing Z-axis, etc.)
  • An additional copy of the note inside the package
📍 Shipping Address:
2911 S Sammy Davis Jr Dr #135,
Las Vegas, NV 89109
Important: Disclose all issues before shipping. Undisclosed issues may result in an additional quote or limited service coverage.

🔎 Additional Notes

  • We will return a bare unit only for resin printers (base, U frame, print head for FDM units - no PEI sheet).
  • Keep all your original accessories.
  • We do not perform cosmetic repairs (e.g., cured resin, dirty build plates). Only major components and hardware will be repaired.

⚠️ Possible Additional Service Fees

For non-warranty repairs:

  • Labor fees will be quoted separately for EACH non-warranty service action (e.g., blob of death, leaked resin, poor adhesion etc) + cost of parts.
  • For unapproved service orders, a prepaid return shipping label will be required to ship items back to the sender.
📥 Download PDF Instructions

If you have any questions, feel free to contact our support team.