NV Liquidation LLC - Customer Service Solutions

NV Liquidation LLC - Professional Customer Service & After-Sales Solutions

At NV Liquidation LLC, we specialize in providing professional customer service, after-sales support, repairs, clearance, and resale solutions. Our service is tailored to help manufacturers and sellers effectively manage returns, customer complaints, and maintain positive feedback on retail platforms like Amazon, eBay, Temu, and Walmart.

Our Services

• Handling customer complaints and processing returns efficiently.
• Maintaining real-time records of customer service interactions, including phone call recordings and written summaries.
• Offering 24/7 standby support and weekend coverage options.
• Managing bulk order SMS notifications for shipping updates (up to 1,000 messages per month).
• Integrating AI-powered instant SMS replies for faster customer engagement.

Pricing Plans

Service	Monthly Fee	Description	Remarks
Basic Customer Support Package	$599	Handling up to 10 return cases, complaints, or negative review issues daily.	Includes a dedicated support number and real-time complaint tracking.
Advanced Customer Support Package	$949	Handling 10+ cases daily, with full phone call recordings and daily summaries.	Also includes product technical support.
Full-Day Support (20+ cases)	Custom Quote	For businesses with large volumes of daily returns or complaints.	Suitable for full-time customer service needs.
On-Demand Support	$60/hour	Minimum 30 minutes per session. Includes shared support number and service summaries.	Recordings and summaries provided.

Optional Add-Ons:

• 24-Hour Standby Support: $450/month (default 9am-5pm).
• Weekend Standby Support: $350/month (default Monday to Friday, with weekend messaging system).
• Bulk SMS Notifications: $50 per 1,000 messages (160 characters).
• AI-Powered SMS Auto-Reply: $100 per 1,000 messages, using highly interactive ChatGPT4 for instant customer responses.

Manufacturer Responsibilities

• Create warranty cards that include our dedicated support number or a QR code.
• Provide API integration with Amazon, Temu, Walmart, and eBay for seamless customer service.
• Set clear return and replacement policies to streamline after-sales processes.
• Supply a list of frequently asked customer support questions for training purposes.

NV Liquidation LLC - 客服与售后服务方案

NV Liquidation LLC - 专业客服与售后解决方案 (点此下载pdf报价单及附件)

NV Liquidation LLC 专注于为制造商和卖家提供专业的客服、售后支持、维修、清仓和再销售服务。我们的服务旨在帮助厂家和卖家有效管理退货、处理客户投诉，并在亚马逊、eBay、Temu 和沃尔玛等零售平台上保持积极的客户反馈。

我们的服务

• 高效处理客户投诉和退货。
• 实时记录客户服务交互，包括电话录音和书面总结。
• 提供 24/7 待命支持和周末服务选项。
• 管理每月最多 1000 条订单发货的短信通知。
• 集成 AI 驱动的即时短信回复，快速响应客户需求。

价格方案

服务	月费	描述	备注
基础客服包月	$599	每天处理不超过 10 个退货、投诉或差评工单。	包含专属支持电话和实时投诉追踪。
高级客服包月	$949	每天处理超过 10 个工单，提供完整的电话录音和每日总结。	包括产品技术支持。
全天客服支持（20+ 工单）	另报价	适合每天有大量退货或投诉的企业。	适用于全日制客服需求。
按需客服支持	$60/小时	每次最少 30 分钟。包括共享支持电话和服务总结。	提供录音和书面总结。

附加服务：

• 24 小时待命支持：每月 $450（默认 9am-5pm）。
• 周末待命支持：每月 $350（默认周一至周五，周末留言模式）。
• 批量短信通知：每 1000 条 $50（160 个英文字符内）。
• AI 短信自动回复：每 1000 条 $100，使用高交互的 ChatGPT4 进行即时客户响应。

厂家责任

• 制作质保卡，包含我们的专属客服号码或二维码。
• 提供与亚马逊、Temu、沃尔玛和 eBay 的 API 接口，确保无缝客户服务对接。
• 制定统一的退换货及补发标准，以简化售后流程。
• 提供常见的客户支持问题清单，用于客服培训。